Portfolio Claims Handler
Core
Handle a portfolio of third-party property damage liability claims using a rules-based approach, validating coverage, negotiating settlements, and ensuring fair customer outcomes.
Role type
Claims Handler (non-complex liability)
Builds
Claims service for Hiscox customers and brokers
Domain
Insurance (Property Damage Liability)
Deliverable
client delivery
Required skills
Negotiation, policy coverage validation, SLA management, fraud identification, continuous improvement, independent work, time management
Preferred skills
CII qualifications study, Copilot proficiency
Responsibilities
Apply rules-based approach to handle claims, review and confirm policy coverage, validate and settle claims, record information consistently, provide feedback to stakeholders, meet SLAs/targets, identify areas for service improvement
Seniority
Individual Contributor