Ombudsman - Department of Housing & Community Development
Based in United States
Core
Receives, investigates, and resolves complaints from or on behalf of residents of public housing in Baltimore.
Role type
Ombudsman
Builds
Resolutions and reports for public housing residents
Domain
Public housing / Social services
Deliverable
client delivery
Required skills
Conflict mediation, investigative interviewing, report writing, knowledge of public housing laws, knowledge of Baltimore neighborhoods
Preferred skills
Knowledge of DHCD policies, ability to handle sensitive situations
Technologies
None stated
Responsibilities
Conduct investigations and interviews, mediate conflicts, write detailed reports, maintain confidential case files, respond to public concerns
Seniority
Entry-level to Mid-level, individual contributor