Claims Program Specialist
Core
Support operational excellence in claims operations by delivering training, managing content, and performing claim technician support tasks.
Role type
Claims Program Specialist (Hybrid IC)
Builds
Claims LaunchPad learning resources, training curricula, and operational documentation
Domain
Property & Casualty Insurance / Claims Operations
Deliverable
dashboards & analysis
Required skills
Claims systems knowledge, claims workflows, Microsoft Office (PowerPoint, Excel, Teams, SharePoint), training delivery, content management, payment processing
Preferred skills
LMS experience, e-learning development, change management support
Responsibilities
Deliver instructor-led and virtual training on claims systems and processes; maintain and update training content and job aids; process claim payments and financial transactions; coordinate training logistics and onboarding; support operational efficiency initiatives
Seniority
Mid-level, hands-on IC