Responsable Expérience Client France (gn)
Core
Responsible for driving customer relationship performance, sales growth, and client retention in France for a specialized insurance group.
Role type
Senior Customer Experience Manager (France)
Builds
Customer acquisition campaigns, retention programs, and service quality improvements for art, heritage, and professional risks.
Domain
Insurance (Specialized, Art/Heritage, Cyber, Professional Risks)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Sales target management, partner/vendor management, CRM data analysis, team coaching, complex case resolution, process optimization
Preferred skills
Marketing campaign collaboration, transformation project leadership, stakeholder management
Technologies
CRM tools, KPI dashboards
Responsibilities
Achieve sales and retention targets, launch acquisition campaigns with Marketing, monitor partner performance and service quality, coach and train advisors, optimize customer journeys using data, handle complex client escalations
Seniority
Senior, hands-on IC with management responsibilities