Policy Operations Specialist
Core
Execute broker and client servicing requests including midterm policy changes, cancellations, renewals, and ongoing policy maintenance to ensure accurate and timely policy administration.
Role type
Individual Contributor Policy Operations Specialist
Builds
Policy lifecycle execution and operational improvements for brokers and clients
Domain
Insurance / Policy Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Policy servicing execution, high-volume request management, process documentation, cross-functional collaboration, regulatory compliance adherence
Preferred skills
Workflow optimization, stakeholder relationship building, ambiguity navigation
Technologies
Policy administration systems, workflow management tools
Responsibilities
Execute midterm policy changes, endorsements, cancellations, and renewals; deliver timely communication and resolution of servicing requests; identify opportunities to streamline workflows and document processes; partner with internal teams to align servicing with business needs and compliance standards
Seniority
Individual Contributor, hands-on executor