Product Owner
Core
Own and manage the ServiceNow product backlog and drive continual improvement of IT Service Management tooling to support colleague experience and operational efficiency.
Role type
Product Owner (IT Service Management)
Builds
ServiceNow platform capabilities, ITSM processes, and related App Services products (Nexthink, HappySignals)
Domain
Insurance / IT Service Management / Enterprise Software
Required skills
Product Ownership discipline, backlog management, roadmap definition, stakeholder management, ITSM domain knowledge, user story creation, release planning, governance compliance
Preferred skills
ServiceNow platform expertise, Employee Center experience, Nexthink experience, HappySignals experience, enterprise ITSM tooling experience
Technologies
ServiceNow, Nexthink, HappySignals
Responsibilities
Own and maintain the product roadmap for IT Service Management tooling; Translate strategic priorities and user feedback into a prioritised backlog; Create and refine user stories, acceptance criteria, and business rules; Coordinate allocation of prioritised work across delivery resources; Drive continual improvement of ServiceNow capabilities across ITSM processes; Act as a trusted partner for stakeholders to facilitate clear decision-making
Seniority
Mid-Senior, hands-on IC