Process Excellence & Continuous Improvement Lead
Core
Design, document, and govern end-to-end operational processes and target operating model elements for the US Retail insurance brokerage business.
Role type
Process Excellence & Continuous Improvement Lead
Builds
Scalable, repeatable operational processes, SOPs, process maps, and RACI models aligned with business strategy and regulatory requirements.
Domain
Insurance brokerage / Financial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process design, process governance, operational excellence, insurance brokerage operations, process mapping, analytical problem-solving
Preferred skills
Lean, Six Sigma, process documentation tools
Technologies
Epic, AMS systems
Responsibilities
Develop clear SOPs, process maps, and RACI models; maintain process ownership and change control standards; define KPIs and partner on measurement; identify improvement opportunities using operational data; partner with Operations, Technology, and L&D to align process designs with execution.
Seniority
Senior, hands-on IC