Product Manager - Direct Customer (Insurance)
Core
Shape vision, define roadmaps, and drive delivery of transformation for direct customer insurance journeys and self-serve capabilities.
Role type
Senior Product Manager (Direct Customer Channel)
Builds
Customer-facing digital journeys, self-serve capabilities, and direct insurance propositions
Domain
Insurance (Direct Customer Channel)
Deliverable
product features
Required skills
Strategic roadmap definition, stakeholder management at executive level, discovery and experience design, trade-off management, OKR/KPI definition, Agile backlog ownership, commercial mindset, data-driven decision making
Preferred skills
Experience in complex/regulated environments, leading large-scale transformation initiatives, embedding customer insight into product decisions
Technologies
None explicitly stated
Responsibilities
Define and own product vision and strategy for business areas; manage backlog and prioritize epics/features based on value; develop and manage business area roadmaps; drive transformation of customer journeys and digital engagement; measure performance against success metrics; act as the voice of the business in transformation governance
Seniority
Senior, hands-on IC
