Program Specialist
Core
Support Iowa residential energy efficiency programs by managing customer qualifications, inquiries, data entry, reporting, and operational workflows.
Role type
Program Specialist (Operations Support)
Builds
Residential energy efficiency programs for Iowa communities
Domain
Energy efficiency / Residential services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data management, Microsoft Excel (intermediate calculations), report generation, workflow navigation, process improvement, customer service, timeline management
Preferred skills
Bachelor's degree
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), web-based applications
Responsibilities
Qualify customers for program participation, respond to customer and partner inquiries, produce monthly and ad-hoc reports, enter and track data in web applications, review project documentation for accuracy, address customer satisfaction concerns, oversee timelines and drive process improvements
Seniority
Mid-level (3-6 years experience)
