Specialist Serrano Club - Full Time
Core
Promote the Serrano Club program to casino guests, manage complimentary services and goods, and maintain guest databases to ensure superior guest service.
Role type
Casino guest relations specialist (comp program)
Builds
Complimentary services, goods, and VIP experiences for casino guests
Domain
Casino/Hospitality
Deliverable
client delivery
Required skills
Guest relations, database management, cash handling, comp qualification assessment, event coordination, inventory control, office machinery operation, LMS and Patron Management proficiency
Preferred skills
Casino marketing experience, hotel reservations experience
Technologies
Outlook, Microsoft applications, LMS, Patron Management
Responsibilities
Sign up new guests for Serrano Club cards, process replacement cards, maintain and update guest databases, cash direct mail and coupons, balance bank drawers, issue complimentary services and goods, coordinate promotions, process win/loss statements
Seniority
Individual Contributor