Security Operations Center Officer
Core
Dispatches security personnel and emergency services, coordinates communications, and manages alarm systems for a casino resort.
Role type
Security Operations Center Dispatcher
Builds
Emergency response coordination and security dispatch operations
Domain
Hospitality / Casino Security
Deliverable
client delivery
Required skills
Radio communication, Computer-aided dispatching, Emergency call triage, Alarm system monitoring, Law enforcement liaison, Geographic knowledge, Multi-tasking, Decision making under pressure
Preferred skills
Previous dispatch experience, Basic criminal and civil law knowledge, Safety radio codes proficiency
Technologies
RiMS computer aided dispatch software, Motorola radio equipment, Microsoft Office, Fire Alarm Panel
Responsibilities
Receive and dispatch emergency and non-emergency calls; Maintain contact with security officers and supervisors; Monitor alarm systems and radio frequencies; Relay information to law enforcement and internal departments; Document all transmissions accurately; Provide directions to responders and guests.
Seniority
Entry-level, hands-on IC