Table Games Floor Supervisor - Day Shift - On Call
Core
Directly supervise table games operations and personnel, ensuring compliance with laws and company policies while providing excellent guest service.
Role type
Table Games Floor Supervisor
Builds
Table games floor operations for casino guests
Domain
Hospitality + Gaming
Deliverable
client delivery
Required skills
Casino operations management, staff supervision and training, dealer performance management, bankroll management, guest dispute resolution, regulatory compliance, arithmetic computations, wager settlement
Preferred skills
Supervisory experience, bilingual abilities
Technologies
Microsoft Excel, Word, Access, PowerPoint, Outlook
Responsibilities
Supervise operations and conduct of designated table games including opening/closing; Supervise assigned staff including hiring recommendations, training, coaching, performance feedback, discipline, and scheduling; Manage performance of dealers to ensure proficiency and superior customer service; Monitor guest flow and adjust open table games as needed; Observe, evaluate, and rate players objectively; Maintain proper bankroll levels; Verify accuracy of all documents and procedures; Handle guest disputes that cannot be resolved by dealers; Notify management of unusual activity or equipment tampering.