Implementation Manager
Core
Managing the end-to-end implementation of new clients and large program changes in the mortgage and insurance sectors, acting as the single point of contact between clients and internal resources.
Role type
Implementation Manager
Builds
New client onboarding and system conversions for mortgage and insurance products
Domain
Financial services (Mortgage and Insurance)
Deliverable
client delivery
Required skills
Project planning, business and data mapping, stakeholder facilitation, timeline management, issue escalation, client engagement, troubleshooting, Microsoft Project proficiency, Microsoft Office proficiency
Preferred skills
Adobe Acrobat proficiency, strong organizational skills, multi-tasking, problem analysis, verbal and written communication
Technologies
Microsoft Project, Microsoft Office (Outlook, Word, Excel), Adobe Acrobat
Responsibilities
Develop project plans for implementations, review processes and procedures for system conversions, manage implementation frameworks including risks and deliverables, establish and adhere to timelines, facilitate meetings with clients and stakeholders, engage team members to meet goals, escalate critical issues, travel to client sites as necessary
Seniority
Mid-level, hands-on IC
