Customer Service Representative (Onsite- San Antonio, TX)
Core
Provide inbound customer service for financial institutions, handling account inquiries, transactions, and fraud alerts.
Role type
Customer Service Representative (Call Center)
Builds
Customer support solutions for financial institution clients
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Inbound/outbound call center experience, account status verification, fund transfers, loan payment processing, fraud alert handling, multi-tasking, 10-key calculator operation, 40 WPM typing
Preferred skills
College coursework in Business/Management/Communications/Marketing, 1-2 years experience in insurance or banking
Technologies
Computer systems, 10-key calculator
Responsibilities
Resolve routine financial questions and account problems, meet quality expectations for customer satisfaction, adhere to schedule and system login requirements, handle complex calls with minimal assistance, refer high-level complaints to appropriate resources, perform assigned campaigns
Seniority
Entry-level to Junior, hands-on IC