Senior Technical Writer
Core
Create high-quality user documentation, tutorials, and knowledge resources for Blackbaud software solutions using AI-assisted tools and automation.
Role type
Senior Technical Writer (AI-forward)
Builds
Online help, tutorials, release content, and knowledge resources for purpose-driven organizations
Domain
Software documentation + AI-assisted content operations
Required skills
MadCap Flare, structured authoring, AI-assisted writing tools, prompt development, workflow automation, Agile processes, user story-driven documentation, Azure DevOps, Azure Storage Explorer
Preferred skills
Experience with Microsoft Copilot, Claude, or similar AI technologies
Technologies
MadCap Flare, Azure DevOps, Azure Storage Explorer, Microsoft Copilot, Claude
Responsibilities
Create user documentation and knowledge resources; leverage AI tools to accelerate content delivery; transform technical specs into user-centered docs; partner with product/engineering/design teams; establish documentation standards; manage content workflows; evaluate emerging AI technologies
Seniority
Senior, hands-on IC