Associate II - ECC Enterprise Support Bilingual-Spanish(Remote in USA)
Core
Bilingual customer support and fundraising associate connecting with donors and volunteers via phone, email, chat, and social media to drive fundraising success and support St. Jude's mission.
Role type
Associate II, bilingual enterprise support specialist
Builds
Donor relationships, fundraising campaigns, and supporter engagement
Domain
Nonprofit / Healthcare / Fundraising
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), customer service, sales, multitasking, CRM usage, social media engagement
Preferred skills
Experience in call center environments, passion for pediatric healthcare
Technologies
Microsoft Office, CRM systems, social media tools
Responsibilities
Connect with donors and volunteers through multiple channels, coach individuals and teams through fundraising journeys, resolve issues and answer questions, educate supporters about St. Jude's impact, provide culturally relevant support in Spanish, monitor feedback and identify improvement opportunities
Seniority
Entry-level to Mid-level, hands-on IC