Guest Services Representative - Willowbrook Shopping Centre - Part Time
Core
Provide exceptional service to mall tenants and guests, acting as the face of the shopping centre and brand ambassador.
Role type
Guest Services Representative (Concierge)
Builds
Welcoming environment and seamless shopping experience for visitors and tenants
Domain
Retail / Shopping Centre Operations
Deliverable
product features
Required skills
Guest relations, administrative tasks, cash handling, payment processing, tenant liaison, event support, problem solving, Microsoft Word, Microsoft Excel
Preferred skills
Canva, previous customer service experience
Responsibilities
Greet and assist visitors, maintain knowledge of centre services and stores, promote gift card program, handle gift card administration and reconciliation, support tenants and act as liaison, resolve customer inquiries and complaints, assist in event planning and execution, maintain concierge desk appearance, participate in emergency response drills and safety protocols
Seniority
Entry-level, part-time