Operations Manager
Core
Provide operational leadership and administrative oversight for customer care functions, including site orientations, project turnover, and deficiency management for residential developments.
Role type
Senior IC operations manager (customer care)
Builds
Residential tower occupancy and homeowner experience
Domain
Real estate development / Residential construction
Required skills
Team leadership, operational workflow management, stakeholder relationship management, conflict resolution, process improvement, compliance management, data analysis, project coordination, warranty administration, CRM proficiency
Preferred skills
Large-scale residential development experience, mixed-use project experience
Technologies
Microsoft Office Suite, CRM systems, warranty management databases
Responsibilities
Lead customer care operations including office administration and site orientations; Manage and develop a team of coordinators and orientation staff; Ensure compliance with service standards and warranty requirements; Serve as primary escalation point for complex homeowner concerns; Coordinate with construction and development teams for project turnovers; Oversee homeowner orientation and move-in processes; Monitor customer satisfaction metrics and operational performance.
Seniority
Senior, hands-on IC