Business Support Specialist I
Core
Escalation point for vendor and Foundry-related royalty issues, resolving queries on statements, calculations, and data flows.
Role type
Entry-level business support specialist (royalty operations)
Builds
Royalty statements, vendor-facing reports, and data integrity for external partners
Domain
Publishing/Design industry royalty operations
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause investigation, ticket management, cross-functional coordination, written communication
Preferred skills
Jira, ServiceNow, Zendesk, knowledge base management
Technologies
Jira, ServiceNow, Zendesk
Responsibilities
Resolve vendor queries on royalty statements and data anomalies, monitor critical data flows and system jobs, perform pre-close and close-critical checks, manage help desk ticket queue, maintain knowledge base for L1/L2 questions
Seniority
Entry-level, 0-2 years experience