Koordynator ds. obsługi klienta (k/m)
Core
Coordinating customer service processes, monitoring task execution, and ensuring timely delivery of projects for high-tech manufacturing clients.
Role type
Customer Service Coordinator
Builds
Customer service workflows and project delivery for high-tech manufacturing
Domain
Manufacturing / High-tech / Industrial machinery
Deliverable
dashboards & analysis
Required skills
SAP proficiency, supply chain experience, process optimization, stakeholder communication, project coordination, analytical thinking, English (business fluency)
Preferred skills
German language knowledge
Technologies
SAP
Responsibilities
Coordinate customer service processes and monitor project timelines; Ensure information flow between clients, internal teams, and other departments; Build client relationships and support escalations; Support system operations in SAP including reporting and documentation; Coordinate internal and external projects; Analyze and optimize customer service processes; Prepare reports and recommendations for process improvement
