Collections Specialist
Core
Manage complex, high-risk accounts by making outbound collections calls on an auto-dialer, navigating difficult conversations, and negotiating payment arrangements.
Role type
Collections Specialist (IC)
Builds
Collection outcomes for LendingClub members
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
outbound calling, objection handling, negotiation, critical thinking, empathy, adaptability
Preferred skills
sales experience, problem-solving
Technologies
auto-dialer, LendingClub tools
Responsibilities
Make 100-120 daily outbound calls; overcome objections and influence payment outcomes; tailor solutions using company tools; contribute to KPIs in a high-volume environment.
Seniority
Entry-level to Mid-level, hands-on IC
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