Utility Support Specialist (Field Based)
Core
Provide customer service, administrative support, and data management for Lead Service Line (LSL) sampling and replacement programs.
Role type
Utility Support Specialist (Field Based)
Builds
Customer communication, program coordination, and data tracking for water service line initiatives.
Domain
Utilities / Water Infrastructure / Environmental Compliance
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, Microsoft Office (Outlook, Excel, Word, Teams), organizational skills, multitasking
Preferred skills
GIS systems, CRM, work order management, utility/environmental program experience
Responsibilities
Answer customer calls and manage email inquiries, communicate with homeowners regarding service line investigations and sampling, maintain daily activity logs and program spreadsheets, review and close work orders, process invoices, create work orders for galvanized lines, update GIS systems and databases, coordinate water kit logistics, support customer outreach, assist field staff with scheduling, complete expense reports, generate reports, and conduct data quality checks.
Seniority
Entry to Mid-level, hands-on IC