Lead, Student Care
Core
Lead pastoral care, academic intervention, student discipline, and at-risk follow-up for university students.
Role type
Senior IC student care manager
Builds
Student support processes and crisis management pathways
Domain
Higher education / Student affairs
Deliverable
physical/clinical work
Required skills
case management, stakeholder coordination, documentation, crisis assessment, SOP development, trend analysis
Preferred skills
staff supervision, process improvement
Technologies
case management systems
Responsibilities
Lead complex pastoral care cases, coordinate academic intervention for at-risk students, manage student discipline cases, maintain crisis escalation pathways, develop student-care SOPs, supervise support staff
Seniority
Senior, hands-on IC
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