Librarian / Senior Assistant Manager, Service Innovation & Excellence (User Experience & Space Transformation)
Core
Lead library operations, drive service innovation, and transform physical and hybrid library environments to enhance user experience for students, faculty, and researchers.
Role type
Senior Assistant Manager / Librarian (Service Innovation & Space Transformation)
Builds
Enhanced library service delivery, transformed physical and hybrid learning spaces, and improved user-centric operational workflows.
Domain
Higher Education / Library & Information Services
Deliverable
product features
Required skills
Operations leadership, user experience design, space transformation, service innovation, project leadership, change management, staff supervision, stakeholder engagement, analytical thinking
Preferred skills
Postgraduate qualification in library and information studies, experience in academic or research environments
Technologies
None stated
Responsibilities
Lead and enhance library operations and service delivery across key user touchpoints; Shape and deliver space transformation and user experience initiatives; Lead service innovation and continuous improvement efforts; Develop and guide staff and student assistants to support operational readiness and service excellence
Seniority
Senior, hands-on IC with supervisory experience