Senior Assistant Manager / Deputy Cluster Lead (cum Hall Office Lead)
Core
Manage student and faculty housing operations, including room assignment, billing, maintenance coordination, and resident relations at a university campus.
Role type
Senior Assistant Manager / Deputy Cluster Lead (Residential Services)
Builds
On-campus living environment and sports/recreation facilities for students and faculty
Domain
Higher Education / Campus Operations
Required skills
Residential management, customer relationship management, team leadership, incident investigation, procurement, financial billing, stakeholder engagement
Preferred skills
Student hostel experience, staff housing experience, hospitality services experience
Responsibilities
Oversee hostel application processing and room assignment; ensure room quality through inspections; manage billing and fee collection; coordinate maintenance and repairs; engage residents to address needs and complaints; conduct safety walkthroughs; lead incident investigations and enforce sanctions; manage staff deployment and training; oversee inventory and asset disposal; procure goods and services; manage facility reservations.
Seniority
Senior, hands-on IC with management responsibilities