Senior Assistant Manager/Assistant Manager (Research Support)
Core
Provide first-level support for research system users, manage system operations, and support grant administration workflows.
Role type
Senior Assistant Manager/Assistant Manager (Research Support)
Builds
Research system operations and grant management processes
Domain
Higher Education Research Administration
Deliverable
dashboards & analysis
Required skills
Systems support, user management, stakeholder engagement, process improvement, grant management, problem-solving, critical thinking
Preferred skills
End-user support experience, research administration, project management, IT application support
Technologies
Microsoft Office
Responsibilities
Provide first-level support for research system users and resolve functional issues; Monitor and manage user queries through service portals; Liaise with IT teams and vendors on system issues and enhancements; Support system testing, maintenance, audits, and change requests; Maintain user guides, FAQs, and training materials; Coordinate user training sessions, briefings, and system communications.
Seniority
Mid-level, hands-on IC
