Brand & Consumer Manager with German
Core
Lead and elevate consumer experiences for iconic brands (Ariel, Pampers, Gillette, Oral-B, Pantene) by managing the Consumer Relations operation and leading a team of specialists.
Role type
Senior Manager, Consumer Relations Operations
Builds
Consumer care service delivery and operational excellence for P&G brands
Domain
FMCG / Consumer Goods
Deliverable
client delivery
Required skills
People leadership, team coaching, operational metrics management, complex case escalation, process improvement, cross-functional partnership, problem-solving under pressure
Preferred skills
Experience in consumer care or complaint handling, driving service optimization
Technologies
None stated
Responsibilities
Lead, coach, and motivate a team of Consumer Relations Specialists; Track team performance and service quality metrics; Manage complex and escalated consumer cases as the key decision-maker; Analyze consumer feedback to identify trends and root causes; Partner with cross-functional stakeholders to resolve issues and enhance consumer journeys
Seniority
Senior, hands-on IC with team leadership