Especialista em Relacionamento com o Consumidor – Fluente em Português e Inglês
Core
Voice of the brand, providing exceptional multi-channel support and building lasting relationships with consumers.
Role type
Consumer Relations Specialist
Builds
Consumer trust and brand loyalty through direct interaction and feedback loops
Domain
Consumer Goods / Customer Support
Deliverable
client delivery
Required skills
Advanced English (oral/written), Advanced Portuguese (oral/written), Problem-solving, Attention to detail, Organization
Preferred skills
Prior customer service experience, Microsoft Office proficiency
Responsibilities
Provide exceptional multi-channel support via phone, email, and chat; Resolve product inquiries and complex issues proactively; Offer personalized product recommendations; Manage interaction records and propose process improvements; Engage consumers on social media for brand presence; Collect consumer insights to influence product and P&D decisions
Seniority
Entry Level
