Service & Engagement Team Leader
Core
Lead a team of Guest Advocates and Front of Store Attendants to deliver exceptional in-store guest experiences, manage daily operations, and drive sales goals.
Role type
Service and Engagement Team Leader (Retail Store Leader)
Builds
In-store guest experience, operational efficiency, and team performance
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service, problem solving, inventory management, sales planning, coaching, compliance, safety management
Preferred skills
Previous retail experience, experience leading teams, experience in beauty/tech/style/food departments
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly team members, deliver guest experience commitments, review metrics to improve performance, plan daily/weekly workload, support digital services (pickup/drive up), ensure safety and security compliance, evaluate candidates, and address guest concerns.
Seniority
Individual Contributor, Team Lead