Executive Team Leader Service & Engagement (Assistant Manager Front End) Central Houston, TX
Core
Lead a team of hourly members and leaders to deliver exceptional guest service, manage front-of-store operations, and drive store profitability through service excellence and sales strategies.
Role type
Senior IC retail operations manager (service & engagement)
Builds
Guest service experiences, team performance, and store sales
Domain
Retail
Required skills
Guest service management, team leadership, scheduling, inventory management, sales strategy, problem solving, conflict resolution, safety compliance, security management, talent management
Preferred skills
Experience in fast-paced retail environments, ability to handle physically demanding roles, strong communication skills
Technologies
Guest survey reporting tools, store-level leadership on duty systems
Responsibilities
Manage a team of hourly team members and leaders to deliver service and sales goals, ensure guest experience commitments are met, analyze business reporting and guest insights to identify gaps, create scheduling strategies to support peak traffic times, lead in-store security and safety cultures, drive total store sales and profitability, and assume store-level leadership on duty responsibilities.
Seniority
Senior, hands-on IC