Service & Engagement Team Leader
Core
Lead a team of hourly associates in guest service, problem resolution, and operational execution to drive sales and loyalty in a retail environment.
Role type
Front-line retail team leader (Service & Engagement)
Builds
Guest experiences, sales results, and team performance in a retail store
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Guest service, team leadership, problem solving, inventory management, sales goal planning, performance management, safety compliance, digital order support
Preferred skills
Previous retail experience, ability to work variable schedules
Technologies
Handheld scanners, communication devices
Responsibilities
Lead a team of hourly team members, deliver guest experience commitments, review metrics to improve operations, plan daily/weekly workload, support digital guest services (pickup/drive up), ensure safety and security compliance, evaluate candidates, de-escalate guest concerns
Seniority
Entry-level to Mid-level, hands-on IC
