General Merchandise Team Leader
Core
Lead a team of hourly associates in General Merchandise to ensure product availability, maintain sales floor standards, and drive guest experience through operations, merchandising, and fulfillment.
Role type
General Merchandise Team Leader (Retail Operations)
Builds
Merchandise availability, sales floor presentation, and guest service experience
Domain
Retail / General Merchandise
Deliverable
product features
Required skills
Team leadership, inventory management, guest service, merchandising, scheduling, compliance, safety protocols, physical stamina
Preferred skills
Previous retail experience, coaching and training experience, problem-solving
Technologies
POS systems, inventory management tools, scheduling software
Responsibilities
Lead daily/weekly workload planning and task assignment for hourly team members; Execute merchandising, restocking, pricing, and sales floor maintenance; Coach, evaluate, and develop team members; Monitor and improve guest experience metrics; Ensure compliance with safety, security, and adult beverage laws; Support fulfillment and pick/pack/ship operations; Address store emergency and compliance needs.
Seniority
Individual Contributor, supervisory level