Service & Engagement Team Leader
Core
Lead a team of hourly associates to deliver exceptional guest service, manage front-of-store operations, and drive sales goals in a retail environment.
Role type
Service and Engagement Team Leader (Retail Store Manager)
Builds
Guest experiences, operational efficiency, and team performance in a retail store.
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, conflict resolution, inventory management, sales goal planning, performance coaching, safety compliance, digital order fulfillment support.
Preferred skills
Previous retail experience, ability to work variable schedules, familiarity with handheld scanners and communication devices.
Technologies
Handheld scanners, communication devices, digital order systems.
Responsibilities
Lead and coach a team of hourly associates to exceed guest service expectations. Plan and execute daily/weekly workload to meet sales and service goals. Monitor and improve guest, financial, and team outcome metrics. Manage guest interactions, including de-escalating concerns and resolving issues. Ensure compliance with safety, security, and adult beverage laws. Support digital guest services including pickup and drive-up orders. Evaluate candidates and develop a guest-centric team culture.
Seniority
Individual Contributor, Team Lead