Small Format Team Leader (Front-End Operations & Guest Experience Supervisor)
Core
Lead a team in small-format stores to ensure product availability, pricing accuracy, and exceptional guest service while managing daily operations and sales goals.
Role type
Front-end operations team leader (retail)
Builds
Guest experiences and store sales performance
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, inventory management, guest service, sales planning, process improvement, training/coaching, compliance enforcement, physical stocking/merchandising
Preferred skills
Previous retail experience, adaptability to technology, flexibility with variable schedules
Technologies
Handheld scanners, frequency devices, store management systems
Responsibilities
Lead and coach hourly team members on operations and guest service; manage daily/weekly workload and assign tasks; ensure product stock, pricing accuracy, and sales floor presentation; monitor metrics to drive sales and guest experience outcomes; handle emergency and compliance needs; support fulfillment and guest services (cashiering, pickup, drive-up); maintain safety and security standards.