Service & Engagement Team Leader
Core
Lead a team of hourly members in guest service, problem resolution, and operational execution to drive sales and loyalty in a retail environment.
Role type
Front-line retail team leader (Service & Engagement)
Builds
Guest experiences, sales results, and team performance in a physical retail store
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Guest service, team leadership, problem solving, inventory management, sales goal planning, performance management, conflict de-escalation, safety compliance, digital order support
Preferred skills
Previous retail experience, ability to work variable schedules, familiarity with handheld scanners and frequency devices
Technologies
Handheld scanners, frequency devices, digital order systems
Responsibilities
Lead a team of Guest Advocates and Front of Store Attendants; deliver guest experience commitments and resolve issues; plan daily/weekly workload to meet sales goals; coach and evaluate team members; support loyalty programs and digital services (pickup/drive-up); ensure safety and security compliance; model ethical conduct and best practices.
Seniority
Entry-level to Mid-level, hands-on IC