Floor Lead (Retail) (Part-time)
On-site
Core
Lead a retail store team by upholding customer service standards, driving sales KPIs, and managing daily operations including inventory and merchandising.
Role type
Senior retail floor lead (part-time)
Builds
In-store customer experiences and sales performance
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Team leadership, customer service, inventory management, visual merchandising, POS systems, loss prevention, onboarding
Preferred skills
High-volume retail experience, adaptability, critical thinking
Responsibilities
Train staff on sales steps, maximize KPIs (OPH, NPS, SPH), manage inventory counts, maintain visual standards, handle escalations, support order fulfillment
Seniority
Senior, hands-on IC