Executive Team Leader Service & Engagement (Assistant Manager Front End)- Somersworth, NH
Core
Lead a team of hourly members and leaders to deliver exceptional guest service experiences, manage front-of-store operations, and drive store profitability through service strategies and sales support.
Role type
Senior IC retail operations manager (service & engagement)
Builds
Guest service experiences, team performance, and store sales
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, scheduling, performance management, conflict resolution, sales strategy, inventory management, safety compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage a team of hourly team members and leaders to deliver service and sales goals; Ensure consistent guest experience commitments and resolve guest concerns; Analyze business reporting and guest insights to identify gaps and drive improvements; Create and manage team schedules to support peak traffic times; Lead team training, development, and recognition to build a service culture; Drive total store sales and profitability through loyalty programs and in-store events; Ensure safety and security compliance across the store.
Seniority
Senior, hands-on IC
