Senior Process Excellence Analyst
Core
Leading end-to-end process architecture, workflow transformation, and governance for scalable operations across Services & Monetization (Roundel, SD&M, PG&M) to support revenue-generating services and business growth.
Role type
Senior IC process excellence analyst (operations strategy)
Builds
Scalable operating models, standardized workflows, governance frameworks, and executive dashboards for new services and business initiatives.
Domain
Retail technology / Digital commerce / Marketplace operations
Required skills
Process architecture design, workflow transformation, operating model development, governance framework establishment, KPI definition, change management, process mapping, data-driven analysis, stakeholder influence, Lean principles
Preferred skills
Retail media experience, marketplace operations, workflow automation platforms, CRM systems, product development lifecycle knowledge
Technologies
Visio, Lucidchart, Miro, Microsoft Office Suite, business intelligence platforms
Responsibilities
Own end-to-end process architecture for Services & Monetization initiatives; Design scalable operating models for Roundel, SD&M, and PG&M; Lead enterprise process transformation to improve efficiency and scalability; Establish governance frameworks and standard operating procedures; Evaluate current-state processes and build future-state workflows; Partner with Product teams to implement scalable workflow improvements; Define and monitor KPIs and operational health metrics; Develop executive-ready dashboards for operational performance visibility.
Seniority
Senior, hands-on IC