Home Based Sr Specialist Fin Products GCS
Core
Provide Target-branded guest service and support for financial products across phone, email, social media, and chat channels.
Role type
Senior Specialist, Financial Products Guest Services
Builds
Guest loyalty and sales for Target's financial products
Domain
Retail / Financial Services
Deliverable
client delivery
Required skills
Critical thinking, problem-solving, de-escalation, policy and procedure knowledge, documentation, coding, multitasking, adaptability
Preferred skills
Experience with escalated guest complaints, creative solutioning
Technologies
PC/Microsoft applications, Target web-based applications, web camera
Responsibilities
Handle guest inquiries via phone, email, social media, and chat; resolve issues and advocate for guests; document interactions and code cases; identify and communicate guest trends to leadership; handle media-sensitive or potential legal issues; maintain department performance standards.
Seniority
Senior, hands-on IC