Service & Engagement Executive Team Leader
Core
Lead a team of Guest Advocates and Service Leaders to deliver exceptional guest service, drive store sales, and manage front-of-store operations including check lanes, self-checkout, and order pickup.
Role type
Senior retail operations manager (Service & Engagement)
Builds
Guest service experiences, store sales, and operational efficiency
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, sales growth strategy, conflict resolution, scheduling optimization, talent management, business acumen, financial analysis, technology adaptation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Build and manage a team of Guest Advocates to exceed service expectations; drive total store sales and profitability; anticipate staffing needs and manage schedules for peak traffic; coach leaders on training and performance; de-escalate negative guest experiences; manage cash register operations and merchandise handling; utilize guest survey tools to drive experience improvements.
Seniority
Senior, hands-on IC