Senior Digital Experience Consultant
Core
Partner across CI, Cat Digital, analytics, and regional teams to identify customer needs, develop business cases, align stakeholders, and initiate projects to improve digital customer experience.
Role type
Senior Digital Experience Consultant (Strategy & Project Initiation)
Builds
Digital customer experience improvements and business growth initiatives
Domain
Industrial machinery (Caterpillar) + Digital Experience
Required skills
Strategic thinking, decision making, problem solving, stakeholder influencing, project management, business case development
Preferred skills
Digital commerce experience, matrixed organization navigation, customer needs analysis
Technologies
AI, emerging digital capabilities, analytics tools
Responsibilities
Identify opportunities to improve digital customer and dealer experiences; Translate customer needs into clear vision and business cases; Partner with analytics teams to evaluate opportunities; Initiate priority projects and transition execution to appropriate teams.
Seniority
Senior, hands-on IC
