Machine Technical Service Representative
Core
Provide hands-on technical consultation and support for Caterpillar construction and heavy equipment to customers and dealers across Africa.
Role type
Senior IC machine technical service representative
Builds
Dealer effectiveness and customer satisfaction for construction and mining equipment
Domain
Heavy equipment / Construction machinery
Deliverable
client delivery
Required skills
Heavy equipment technical knowledge, decision-making, customer relationship management, technical training, industry trend analysis
Preferred skills
Engineering background, Power BI, cross-cultural communication, leadership (via careerplan.io/jobs/R0000396780-machine-technical-service-representative-at-cat)
Technologies
Caterpillar systems, Power BI
Responsibilities
Represent Caterpillar at customer and dealer sites to understand needs and machine performance; Travel throughout assigned territory in Africa to provide technical consultation; Determine appropriate levels of support for product performance; Educate and train dealers on product technical specifications; Liaise with Product Support Managers and Support Engineers regarding product enhancements; Work with Service Specialists to ensure dealers meet customer satisfaction targets.
Seniority
Senior, hands-on IC