Customer Onboarding & Deployment Project Manager
Core
Lead end-to-end onboarding and deployment of Integrated Procurement solutions for new customers, serving as the primary coordinator between customers, dealers, and Caterpillar to ensure successful implementation and adoption.
Role type
Customer Onboarding & Deployment Project Manager
Builds
Integrated Procurement (IP) ecommerce platform connecting customer systems to dealer systems
Domain
Heavy machinery industry / eCommerce / Digital Procurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT project planning and control, stakeholder coordination, risk management, strategic and tactical planning, data gathering and reporting, decision-making
Preferred skills
Experience leading customer onboarding/deployment/integration projects, experience with procurement/eCommerce platforms, global stakeholder management, proficiency in Microsoft Project and Excel
Technologies
Microsoft Project, Microsoft Excel
Responsibilities
Develop and manage onboarding plans and timelines, coordinate onboarding readiness reviews, track project scope and schedule, provide regular status reporting to leadership, monitor customer adoption metrics
Seniority
Mid-level, hands-on IC
