Cloud Operations Analyst
Core
Provide platform stability and production support for cloud-based services including on-call support, incident management, and operational readiness.
Role type
Cloud Operations Analyst (IC)
Builds
Cloud-based services and APIs (Azure, Helios)
Domain
Enterprise Cloud Operations / SaaS
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, root cause analysis, runbook development, Azure monitoring (Application Insights, Log Analytics, Azure Monitor), observability platforms (Apigee, Kibana, AppDynamics, ThousandEyes), ServiceNow ITSM, API testing, CI/CD pipeline tracing, multi-region cloud support, identity platform management
Preferred skills
Python/PowerShell scripting, agentic workflows/AI tooling, release/deployment ownership
Responsibilities
Own incident tickets through full lifecycle, coordinate technical resolution across teams, lead root cause analysis, ensure platform reliability via monitoring and alerting, manage production incidents impacting Azure services and Helios cloud APIs, develop and maintain actionable runbooks, lead knowledge transfer sessions
Seniority
Mid-level, hands-on IC
