Operations Manager
Core
Oversee multimillion-dollar service contracts and deliver soft services (cleaning, hygiene, grounds, waste) across a large university campus to ensure clean, safe, and well-maintained spaces for students, staff, and visitors.
Role type
Senior Operations Manager (Facilities & Soft Services)
Builds
Campus-wide soft service delivery and contractor performance management
Domain
Higher Education / Facilities Management
Required skills
Contract lifecycle management, in-house team leadership, external contractor management, budget management, risk assessment, procurement and tendering, policy development, WHS compliance, emergency response coordination
Preferred skills
Knowledge of Australian standards and legislation, stakeholder management, strategic planning
Technologies
N/A
Responsibilities
Oversee and direct the in-house Operations team; manage external contractors against KPIs and SLRs; manage the full contract lifecycle from procurement to exit; monitor soft-services expenditure and identify cost-saving opportunities; oversee hygiene services and vehicle fleet management; assess operational and WHS risks; respond to after-hours incidents and biohazards.
Seniority
Senior, hands-on IC with strategic oversight