Speech and Hearing Clinic Receptionist
Core
Provide high-quality reception and administrative support to ensure the efficient day-to-day operation of the Speech and Hearing Clinic.
Role type
Administrative Receptionist
Builds
Clinic operations and client experience
Domain
Healthcare / Speech Pathology and Audiology
Required skills
appointment scheduling, client registration, invoicing and claims processing, data entry, Microsoft Office (Outlook, Word, Excel), high-volume call handling, confidentiality management
Preferred skills
healthcare setting experience, hearing/speech pathology background, health-related software (eMR)
Responsibilities
Manage appointment bookings to ensure effective use of clinic rooms; manage high volume of inbound and outbound calls and emails; process client registrations, referrals, invoices and refunds including third party funding claims; ensure accurate data entry of client information and records; respond to or escalate queries from staff, visitors, and the public.