Hotel Front Office Receptionist
Core
Front office receptionist managing guest arrivals, departures, reservations, and payments to ensure a positive hotel stay experience.
Role type
Front Office Receptionist
Builds
Guest check-in/check-out processes, reservation management, and financial transactions for hotel guests and conference attendees.
Domain
Hospitality / Hotel Operations
Required skills
Guest service, check-in/check-out procedures, reservation management, payment processing, cash handling, PMS proficiency, conflict resolution, multi-tasking, administrative reporting.
Preferred skills
Hospitality industry experience, conference/events environment experience, Opera Cloud PMS experience, Microsoft Office Suite proficiency.
Responsibilities
Manage guest arrivals and departures, process reservations and payments, handle guest enquiries and complaints, liaise with housekeeping and F&B, maintain guest records in PMS, support night audit, ensure security and WH&S procedures.
Seniority
Entry to Mid-level, hands-on IC