Lead IT Telecom Architect
Core
Design, build, and optimize complex Telecommunications and Contact Center architecture (Voice, SMS, Chat, AI) to meet business goals, ensuring scalability, security, and performance.
Role type
Lead IT Telecom Architect
Builds
Robust, efficient Telecommunications and Contact Center architecture solutions
Domain
Healthcare industry + Telecommunications/Contact Center technical domain
Deliverable
production ML models | product features | infrastructure
Required skills
Architecture design, requirements analysis, technology evaluation, implementation oversight, documentation, security compliance, troubleshooting, cross-functional leadership, problem solving
Preferred skills
Modern development patterns, data modeling, cloud/PaaS, application integration
Technologies
VoIP, UCaaS, CCaaS, AWS, Cloud services
Responsibilities
Develop telecommunications and Contact Center architecture blueprints and roadmaps; Translate business objectives into actionable technical designs; Research and select hardware, software, and cloud services; Guide deployment, integration, and testing of new systems; Maintain network diagrams and configuration details; Ensure designs meet regulatory and security standards; Resolve complex telecommunications issues and optimize efficiency
Seniority
Senior, hands-on IC with leadership responsibilities
