Global Insights and Customer Experience Analyst
Core
Develop insights from owned and syndicated data to shape strategy for the organization's Global Eyewear and Software business, integrating customer insights and market trends to enhance operational efficiency and support growth.
Role type
Senior IC Global Insights and Customer Experience Analyst
Builds
Strategic insights ecosystem, customer journey initiatives, and data-driven marketing campaigns for eyewear and software operations
Domain
Eyewear and Software retail, Data Analytics, Customer Experience
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Statistical analysis, predictive modeling, machine learning, data modeling, business intelligence (BI) platform usage, CRM system management, data visualization, market trend analysis, strategic problem-solving
Preferred skills
Python, R, natural language processing, computer vision, advanced data science methodologies
Technologies
Power BI, Tableau, Salesforce, Microsoft Dynamics, Python, R
Responsibilities
Lead development of insights ecosystem leveraging advanced analytics; Define and execute comprehensive strategy for Global Insights; Design initiatives to improve customer journey; Partner with GTS, Marketing, and Provider Solutions teams; Translate complex data sets into actionable business recommendations; Present findings to technical and non-technical audiences
Seniority
Senior, hands-on IC
