Senior Product Manager 2, Customer Identity - HYBRID
Core
Lead strategy and execution for Customer Identity, covering digital sign-in/sign-up, omnichannel authentication, and identity-adjacent fraud prevention to power customer recognition across digital and physical touchpoints.
Role type
Senior Product Manager (Strategy & Execution)
Builds
Multi-year vision and capabilities for customer identity, authentication, and fraud prevention enabling Nordstrom's omnichannel ambitions.
Domain
Retail technology, customer identity, authentication, fraud prevention
Deliverable
product features
Required skills
multi-year product visioning, complex cross-functional coordination, identity and authentication domain expertise, retail/fintech experience, technical knowledge of identity architecture and APIs, analytical skills for measurement and ROI, stakeholder management
Preferred skills
familiarity with privacy regulations (GDPR, CCPA), knowledge of loyalty programs and payment card networks, omnichannel retail environment experience
Technologies
identity architecture, authentication protocols, API integrations
Responsibilities
Define multi-year product vision for customer identity; own strategy for customer recognition and authentication across web, mobile, and in-store; lead discovery and requirements definition for authentication initiatives; frame organization-wide tradeoff decisions on build vs. buy; own identity fraud strategy; lead customer and market research; break down roadmaps into releasable features and write user stories; design testing and measurement plans; engage cross-functionally for incident triage; orchestrate planning sessions across dependencies
Seniority
Senior, hands-on IC with strategic depth
